Delete your account

You can close your Paradox account and have everything attached to it erased. Here's how, what goes, what stays and for how long.

Delete it from the app

It works the same on iPhone, iPad and Android:

Open Paradox and go to the Profile tab.
Under Account, tap the first row, the one with your name, to open the Account screen.
Tap Delete account, in red, and confirm.
Type PARADOX when asked. That is the whole of it.

The deletion happens there and then. There is no waiting period, no retention offer and no way to undo it. The app keeps working on that phone without an account, as a new guest starting again at level 1.

If you can no longer open the app, because you deleted it or lost the phone, write to support@tryparadox.app from the email address on the account, with the subject "Delete my Paradox account". If you signed in with Apple and hid your email, send it from the relay address Apple gave you: it reaches us the same way, and it is how we know the request is yours. We delete the account within 30 days and reply when it is done.

Cancel Premium first

If you subscribe to Paradox Premium, deleting your account does not stop the subscription: Google Play or the App Store bills it, not us. Cancel it in the Play Store (Profile ▸ Payments & subscriptions) or in your iPhone's Settings (your name ▸ Subscriptions) before you delete the account.

What gets deleted

Your account: the name and email your provider gave us, and your player name.
The link to your Google or Apple identity, so signing in again creates a brand-new account rather than finding the old one.
Every open session, on every device.
Every event recorded for your account: shields shown, passes, pauses, guard on and off, and your synced usage history.
Your experience and level, the guardians you earned and the record of your subscription.

What stays, and for how long

Backups. Deleted data leaves our encrypted backups within 90 days, after which nothing of it remains.
Per-installation records. Some features work without an account and are stored against a random identifier created on the phone for that installation: the days you had a block on, the articles you listened to, and battles you played with other people. Deleting the account cuts their link to you, so they no longer point to any name or email. Everyone in a battle keeps seeing its past days.
Messages you sent us. What you wrote through the app's feedback form is kept, detached from your account and anonymous.
Analytics. Deleting the account in the app does not erase the analytics profile PostHog holds. Its events and crash reports expire after 12 months; write to support@tryparadox.app and we delete it sooner.
Ad measurement. What AppsFlyer recorded about the install of Paradox on your device, and about the ad that led to it, is not erased by deleting the account either. Write to support@tryparadox.app and we ask AppsFlyer to erase it.

If you never signed in

Paradox keeps your progress in an anonymous guest account that it creates on our server for each installation. It has no name, no email and no Google or Apple identity: only a random number, the device identifier and session details of the phone, your experience, your level and the guardians you chose. The rest of what reached us is attached to a random installation identifier, and the analytics described in the Privacy Policy expire on their own.

The app has no delete button for a guest account, and deleting the app does not delete it (on iPhone and iPad, reinstalling even brings it back). To have it erased, send a message from the feedback form inside the app, before you delete it, asking for that: the message carries the device identifier, which is how we find your guest account and your records. You can also write to support@tryparadox.app. We delete it within 30 days.

What is not ours to delete

Your Google or Apple account is not affected. We only ever held the identifier they gave us. You may also want to revoke Paradox's access in Settings ▸ your name ▸ Sign in with Apple or in your Google account's connected apps.

Deleting the app is separate

Removing Paradox from your phone erases the local copy of your rules, selections and events, but it does not close an account on our side. If you want both, delete the account first, then the app.

Request account deletion

More about what we hold in the Privacy Policy.